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Level 2 Engineer

Support Desk Professional - Level 2 - Rockville Centre, NY Job Description The Level 2 Support Desk Professional is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment, servers, and desktop software for a variety of diverse small, medium-sized and enterprise organizations. SUPPORT the Clients, GROW with the Business... When it comes to providing support via the helpdesk, the right candidate has the best intentions of the company and client in mind always. They report to the service desk manager but are part of a team and believe in the future of the organization. They perform a wide variety of IT support ranging from desktop and peripheral support to server and network issues, as dictated by client request and company workload. The right candidate for this position is open minded and willing to work directly with all types of clients/internal staff, ranging from technical to the very non-technical. Be part of an EXCITING, FAST-paced and DYNAMIC Team! The right candidate must love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly. The will look for ways to provide only the best customer service and support to our clients. When the need arises this individual may be called upon to assist on projects as needs dictate. They will also contribute to the maintenance and enhancement of internal systems, and in some cases customer-facing hosted and cloud environments. BENEFITS come with the territory... Company sponsored 401K, paid vacation, performance-based bonuses, training, and other perks that make this a great place to work, learn, and grow. Salary is commensurate with experience level. Desired Skills & Experience Key non-technical expectations · Doesn't avoid a challenge and is willing to step up to opportunity · Only Great worth ethic need apply (Made a mistake? Own up to it and learn) · Comes up with solutions and not excuses · Attention to detail is a MUST · Show us you can work/play well with others in and outside the team · Is able and willing to share knowledge and mentor team members · Demonstrate a willingness to improve yourself and grow with the organization · Appreciate a diverse team and the variety that comes in the MSP industry 4+ years of experience and/or familiarity in supporting: · TCP/IP, DNS, SMTP and Routing · Virtualization (Vmware, Citrix, Hyper-V) · Network connectivity and networking equipment for LAN/WAN topologies, ( i. e. routers, firewalls, managed switches, VLANs, WLANs and NAT) · Microsoft Windows XP/Vista/7/8/10 · Microsoft Outlook, Office Suite, Office 365 Suite · Microsoft Exchange (2003-2013) and Microsoft Server (2003-2012, including SBS) · Various Antivirus software packages and remote access solutions: TeamViewer, VNC, etc. · Microsoft Active Directory design, setup